Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PUAECO004A Mapping and Delivery Guide
Operate computer aided dispatch system

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency PUAECO004A - Operate computer aided dispatch system
Description This unit covers the competency required to efficiently operate the organisation's computer aided dispatch.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to emergency communications centre personnel who use a variety of computer aided dispatch systems.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Operate dispatch systems
  • Computer aided dispatch (CAD) log on and shift change protocols are implemented
  • CAD, other interfaces and associated equipment are set up and navigated for optimum operation
  • CAD is interrogated to retrieve required information
  • Data is accurately recorded in accordance with organisational procedures
  • Relevant data/information is continually monitored, maintained and updated, in accordance with organisational protocols
  • Entries are checked for accuracy and corrective action is taken, in accordance with organisational procedures and system capacity
  • Incident completion processes are implemented in the CAD
  • Equipment is used safely in accordance with organisational and manufacturer's instructions
       
Element: Identify faults in the CAD
  • Technical faults in the CAD are identified and appropriateaction is taken
  • Back-up systems are utilised when primary system fails
  • Deficiencies or opportunities for improvement are reported in accordance with organisational policies and procedures
  • Systems and equipment are tested in accordance with organisational policies and procedures
  • Test issues are referred to supervisor and/or relevant personnel
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to:

multi task

effectively apply computer skills and knowledge

manage an incident from creation to finalisation, using the equipment effectively

use and work with relevant programs/databases.

Consistency in performance

Competency should be demonstrated over time during emergency communications centre operations or simulated operations that include critical and non-critical situations.

Context of and specific resources for assessment

Context of assessment

Competency should be assessed in the workplace or in a simulated workplace environment under conditions expected in the workplace.

Specific resources for assessment

Access is required to:

back-up systems

CAD work station

relevant databases

operations and systems manuals

organisational documentation

training databases, where available

training manual

workplace expert/s.

Method of assessment

This unit may be assessed with the following unit:

PUAECO002A Process emergency incident calls and enquiries.

In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook.

Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment.

Assessment may occur in an operational environment or in an industry-approved simulated work environment. Forms of assessment that are typically used include:

direct observation

interviewing the candidate

journals and workplace documentation

third party reports from supervisors

written or oral questions.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

accurately record and relay information

assess and prioritise information appropriately

multi task

operate a computer

operate and adapt to different programs/databases

operate CAD during peak activity

process data

retrieve information

type with speed/accuracy in accordance with organisational specifications

Required Knowledge

codes, terminology, pro-words and abbreviations

databases (fire alarm, mapping, hazardous substances)

message notification systems such as pager networks, SMS, short data messaging

organisational resource availability and locality

organisational procedures and protocols

relevant computer operations and functions

relevant legislation and regulations

specific program/database operations

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Taking appropriate action may include:

identifying technical faults

dealing with identified faults if within own area of responsibility

referring identified faults to supervisor or appropriate personnel

Back-up systems may include:

Bbck-up CAD systems

manual systems

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Computer aided dispatch (CAD) log on and shift change protocols are implemented 
CAD, other interfaces and associated equipment are set up and navigated for optimum operation 
CAD is interrogated to retrieve required information 
Data is accurately recorded in accordance with organisational procedures 
Relevant data/information is continually monitored, maintained and updated, in accordance with organisational protocols 
Entries are checked for accuracy and corrective action is taken, in accordance with organisational procedures and system capacity 
Incident completion processes are implemented in the CAD 
Equipment is used safely in accordance with organisational and manufacturer's instructions 
Technical faults in the CAD are identified and appropriateaction is taken 
Back-up systems are utilised when primary system fails 
Deficiencies or opportunities for improvement are reported in accordance with organisational policies and procedures 
Systems and equipment are tested in accordance with organisational policies and procedures 
Test issues are referred to supervisor and/or relevant personnel 

Forms

Assessment Cover Sheet

PUAECO004A - Operate computer aided dispatch system
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PUAECO004A - Operate computer aided dispatch system

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: